General
+ What is NaviSavi?
NaviSavi is a mobile app that lets you experience and plan your next trip through short, unedited videos uploaded by real people. You can explore new places, share itineraries, and book reservations - all in one place!
+ What can I do with NaviSavi?
Discover: Use the map to explore videos from destinations near and far. Filter by location, budget, or one of our unique categories.
Plan Trips: Add your favorite videos to a Trip as you swipe. Access travel companies right from the app and book new experiences.
Share While Traveling: Shoot new videos right from the app, or upload a clip from your camera roll.
Earn Rewards: Earn cash for every video you upload that gets approved.
+ How much can I earn per video?
You earn $1 for every approved video that you upload. Start today with videos from your past and present trips!
+ How can I cash out?
View your points and cash balance on the Rewards tab (found at the bottom of your screen). To request a payout, tap Redeem. Next, tap Contact Us which will prompt you to send an email to our Payments team. They will set up the payment using Venmo or PayPal! Currently, a $100 minimum is needed to cash out.
+ How do I get featured on the Home screen in Featured Travelers?
This section features our most active users. It’s dynamic, so the more videos you post, the more chances you will appear there.
Video
+ Why doesn't my new video appear in any search results?
All videos uploaded to NaviSavi must go through an approval process to verify clips are authentic and follow our video guidelines. Once the video is approved, it will appear in search results and the feed. Don't worry, we'll send you a notification as soon as it's on NaviSavi!
+ My video was just approved, but it isn't showing in the Featured reel. Why?
Featured videos are chosen by the NaviSavi team to offer the best experiences and based on quality. Keep posting great content for a chance to be Featured!
+ I think I am logged in, but a popup appears whenever I try to interact with anything inside the app. How can I access all of NaviSavi's features?
You might be logged in as a guest! Guests have limited access, so make sure to create an account for the full NaviSavi experience!
You can Log Out from Guest on the Profile tab, and sign up when prompted.
+ How can I see more videos on the map page?
Try expanding your search radius or adding more categories when searching, both accessible from the header bar. If you're still experiencing issues, email us at contact@navi-savi.com.
+ What are some reasons my video was not approved?
To provide an authentic experience for our community, NaviSavi only approves video clips that follow our video guidelines.
Video Guidelines
+Videos must be:
Shot vertically. No selfies!
Maximum 30-seconds long.
Unedited. No added music, filters, text, hashtags, sticker overlays, etc.
Shot from a phone. No drones, GoPros, stabilizers, video effects, etc.
+Video details should include:
An exact business or point of interest. NaviSavi will try to auto-populate the rest of the details for you!
An insider hint and/or informative description, as if recommending it to a friend. Keep it positive! No negative descriptions or reviews.
Any related information that would help others travel there; like the website, price range, and category.
A thumbnail from your video clip.
Account
+ How can I reset my NaviSavi password?
Tap Forgot password? on the Sign In screen. Enter the email address used to register and get your reset token. An email will be sent with a verification code, which you can use to reset your password on the app.
+ My reset password email did not arrive. What do I do now?
Please check your spam or promotions inbox.
+ What kind of data does NaviSavi hold about me?
Details are in our Privacy Policy and Terms Of Service.
+ How do I share a video link?
Visit the page for that video and click the Share button at the bottom of your screen. This will generate a shareable link that you can send to friends!
+ How do I edit my profile?
Tap on Profile then tap on the cog/gear.
+ How do I log out?
Tap on Profile then tap on the cog/gear. Scroll down to the bottom of the page and tap Log Out!
+ How do I edit one of my videos?
Open the video and swipe up to view the video information. Tap on Edit My Video to edit the video's description, thumbnail, and other details. Any edits are reviewed by our team and your video may not be available on the app while it's pending approval.
+ I am signed in on another device and can't see my unfinished video upload. What has happened?
NaviSavi saves all drafts of video uploads to make your life easier! These drafts remain available until submitted or canceled. However, drafts can only be edited on the device you originally uploaded from.
+ Can I delete my NaviSavi account?
Of course 😞. Email us a request to delete your account at contact@navi-savi.com.
Influencers
+ How do I become a NaviSavi Influencer?
Please fill out the form on our influencer page here and we will get back to you.
+ My friend signed up with my referral code, but I did not receive any reward points. Why?
Points are rewarded as soon as your friend's first video is approved! If their video was approved and you still haven't received points, please contact us.
+ How do I get my own unique referral code?
Referral codes are available upon request to active users.
